BACK TO PORTFOLIOcase study · zuri health HMS
[ 00 ]PRODUCT DESIGN · HMS·FIGMA

fax machines called… they want their UI back

Zuri Health — Hospital Management System (HMS)

A fully functional Hospital Management System (HMS) designed for seamless interaction between patients, doctors, nurses, lab technicians, and administrators.

PATIENTS · CLINICIANS · LABS · ADMINROLE-BASED EVERYTHING
charts don't have to feel like chores ✎
Zuri Health Hospital Management System — product preview
Rx: clarity
[ 01 ]ABOUT THE PROJECT

Zuri Health is a comprehensive Hospital Management System (HMS) designed to streamline healthcare operations, ensuring an intuitive and seamless experience for various medical professionals and patients.

// PROBLEM STATEMENT

Ops are messy. Tools shouldn’t be.

Managing hospital operations efficiently is a challenge due to complex workflows, multiple user roles, and the need for real-time data access. Existing solutions often focus on specific functionalities without providing a holistic, user-friendly experience for all stakeholders.

(hot take: “enterprise” shouldn’t mean “extra clicks”)

// GOAL

Care-first workflows.

To create an intuitive and functional HMS that simplifies hospital workflows, enhances collaboration between healthcare professionals, and improves patient experiences.

(design mantra: fewer taps, safer handoffs)

[ 02 ]RESEARCH
stethoscope on, assumptions off ✎

Research goals

TRIAGE LIST
GOAL · 01

Understand the challenges faced by hospitals in managing operations digitally.

GOAL · 02

Identify pain points for different user roles in using existing HMS solutions.

GOAL · 03

Optimize system design to ensure ease of navigation and task efficiency for all users.

TARGET AUDIENCE
  • ▸Patients — Individuals booking appointments and accessing medical records.
  • ▸Doctors — Medical professionals diagnosing and prescribing treatments.
  • ▸Nurses — Healthcare staff updating patient records and assisting doctors.
  • ▸Lab technicians — Managing test requests and delivering results.
  • ▸Administrators — Billing, patient data, and hospital operations.
RESEARCH QUESTIONS(no trick questions, promise)
  1. 1What are the biggest challenges hospitals face with digital management systems?
  2. 2How do doctors and nurses currently interact with HMS solutions, and what difficulties do they encounter?
  3. 3What pain points do patients experience when booking appointments or accessing records?
  4. 4How can lab technicians efficiently manage test requests and results within the system?
  5. 5What functionalities do administrators need to oversee hospital operations effectively?

↓ answers wore scrubs before pixels did ↓

[ 03 ]PERSONA
paging Dr. Mwangi — our fave overstretched GP

Dr. James Mwangi.

ZURI HEALTHCREDENTIAL · ACTIVE
Dr. James Mwangi — persona portrait

James · General Physician

nameDr. James Mwangi
age42
roleGeneral Physician
statusMarried

“I need a system that allows me to update patient records, prescribe treatments, and collaborate with nurses seamlessly without wasting time on complicated interfaces.”

CHARACTER TRAITS
Detail-orientedTime-consciousTech-savvy but prefers simplicityPatient-focusedCollaborative
BIO

Dr. Mwangi is a general physician who sees dozens of patients daily. His biggest frustration with existing systems is the time-consuming data entry process. He needs a hospital management system that integrates patient records, prescriptions, and lab results efficiently, allowing him to focus more on patient care.

MOTIVATIONS
Efficiency in patient care95%
Seamless system navigation90%
Collaboration with medical staff85%
Reduction in administrative workload80%
FRUSTRATIONS
(cue sigh)
  • ×Slow, unresponsive hospital systems.
  • ×Difficult-to-navigate interfaces that waste time.
  • ×Lack of integration between departments.
  • ×Tedious manual processes for prescriptions and patient history updates.
[ 04 ]REQUIREMENTS & DESIGN

HIPAA vibes without the headache ✎

REQUIREMENTS(the boring-but-important bullet choir)
  • ✓A fast, user-friendly interface for updating patient records.
  • ✓Integration with lab results and prescriptions in one dashboard.
  • ✓A seamless appointment and patient management system.
  • ✓Secure, real-time communication with nurses and other medical staff.
FUNCTIONAL REQUIREMENTS
  1. 01User-friendly patient portal for booking appointments and accessing records.
  2. 02Doctor and nurse dashboard for seamless patient data entry and collaboration.
  3. 03Lab module for test request management and result documentation.
  4. 04Administrator panel for billing, patient tracking, and hospital operations.
NON-FUNCTIONAL REQUIREMENTStrust falls · engineering edition
  1. 01Intuitive interface for easy navigation across user roles.
  2. 02Secure patient data handling and compliance with health regulations.
  3. 03Real-time synchronization between departments.
  4. 04Scalable architecture to support multiple hospitals.
DESIGN CONSIDERATIONSfour orders. stat.
1

Role-based access to ensure secure data handling.

2

Streamlined appointment booking and patient record retrieval.

3

Optimized UI for quick task completion and minimal learning curve.

4

Cross-platform compatibility for web and mobile use.

[ 05 ]PROTOTYPES
pixels with bedside manner← not a real prescription

High-fidelity, high empathy.

PROTOTYPE 1

Patient appointment booking

FIGMA

High-fidelity UI mockup of the patient appointment booking module.

Zuri Health — patient appointment booking module UI
PROTOTYPE 2

Patient dashboard

FIGMA

High-fidelity UI mockup of the patient dashboard.

Zuri Health — patient dashboard UI
// SEE THE FULL FILE
HMS flows, screens — all in one Figma file.
ship calm UI — no mystery rectangles ✿
Open Figma ↗Next case →